Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions Towne Body Shop

Have questions? Towne Body Shop has the answers. If you don’t see your answer here, please contact us using our online form or for immediate assistance call 203.375.5288 to speak with a member of our team – Monday through Friday from 8am to 5pm.

What insurance companies do you work with?

We work with all insurance companies. If you need Insurance Claims Assistance, our friendly specialists will be more than happy to answer any questions you may have or arrange for assistance throughout your claims process.

How do I know if my insurance will cover the repairs?

You need to speak with your insurance provider to let them know you are getting an estimate. When you’re talking to your agent, you will also want to find out how much your deductible is. Once you’ve notified them, schedule your estimate with us and we’ll handle the rest.

How long will it take?

We understand how inconvenient it can be without access to your vehicle for everyday tasks. At Towne Body Shop we want to get you back on the road as quickly and safely as possible. Each repair process is different and there will be varying factors to consider in determining the length we will need your vehicle for repair. Rest assured, knowing we will keep you updated every step of the way.

What days are you open?

We are open for business Monday – Friday 8am-5pm.

Can you match the paint color?

Towne Body Shop uses only the finest automotive paint and refinishing products on the market today. Glasurit – BASF automotive refinishing products allow our technicians to provide you and excellent color math with our in-house mixing capabilities.

Can I get other service work done while my car is in the auto body shop?

Yes! Just let us know what automotive service you would like performed.

What if I need a rental car?

We are more than happy to assist you in arranging a rental car in the event you need one. Enterprise Rent-A-Car® service is conveniently located next door.

How do I pay you?

We want to make it easy for you. We accept Cash, insurance checks and all major credit cards.

Do I have to use the auto body shop my insurance company tells me I have to?

Many insurance companies will provide you a list of preferred auto collision repair shops in your area to use after your collision; however, it is your right to choose where you take your vehicle for auto body repairs.

When can I wash my car?

We recommend that you take a lot of precautions with your vehicle for the first 30 days after repair. If you are going to wash it, we recommend initially skipping the commercial car wash and washing it by hand with cool water and a very mild cleaning solution using a soft cloth or sponge. Let it air dry too!



For more information about our collision repair qualifications, contact us online, or for immediate assistance, call 203.375.5288 to speak with a member of our team – Monday through Friday from 8am to 5pm.